FAQ
PRODUCT SUPPORT
We do offer only real solid brass without any coloring or coating.
All our finishes are unlacquered, creating a “living” finish that undergoes natural tarnishing and patination after purchase. We highly advise all our customers to thoroughly review the information below before purchasing any special finish, as these will transform appearance during storage, installation, and use. Several factors, including environmental conditions, such as heat, moisture, and limescale, influence the pace at which this transformation occurs. Additionally, the frequency of handling of the products plays a significant role. For instance, a basin tap that is frequently handled will tarnish and patinate more rapidly compared to a brass basin stand that is rarely handled or comes into contact with water. We aim to provide you with the finest quality products, and it is essential to understand the natural evolution of these finishes, as it adds character and uniqueness to each piece over time. To maintain the integrity of these finishes, we advise using a gentle cloth and warm water for cleaning. To safeguard these finishes, it’s essential to wipe down the fixtures with a cloth after each use. This practice prevents the accumulation of residue from harsh shampoos or soaps, which can potentially harm the finish. Moreover, it helps prevent any unwanted signs of aging, such as patina or the development of white-water stains, ensuring your fixtures maintain their original luster.
Yes, rough in valve and all parts needed for installation are included.
Yes, rough in valve and all parts needed for installation are included.
Bathroom drains are sold separately.
Each product page includes detailed information. If you have specific questions, contact us.
By contacting us at [email protected].
WARRANTY
Click here to view our product guarantee.
All of our products are covered by our warranty however if you require spare parts for any of our products outside of the guarantee period, please do get in touch.
5-year warranty, and we provide any replacement parts needed.
ORDERS AND DELIVERY
All international shipments will be delivered within 7-10 business days after order processing, depending on the delivery location.
Orders are shipped via DHL, UPS, and FedEx to ensure quick and secure delivery.
A physical address is required for shipment. We cannot ship to P.O. Boxes.
*For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.
*Change of Delivery Address Fee / Re-Consignment Fee – We charge a $100 fee for CHANGE OF DELIVERY ADDRESS requests.
Skuabrass.com offers free shipping on all orders!
Yes – please see above for our international shipping fees.
Please note that for international orders, you may be required to pay import duties or other taxes, as we do not cover these. We advise contacting your local Customs Office before placing an order for a Customs estimate so that you are not surprised by these charges when your parcel arrives.
If you receive a shipment with damaged or missing items, we ask that you please report this to us within 5 business days of receipt of the shipment. After this time frame, we reserve the right to charge for any missing parts or items.
To get your products to you faster, we sometimes make partial deliveries or deliveries in installments. If you receive a shipment with damaged or missing items, we ask that you please report this to us within 5 business days of receipt of the shipment. After this time frame, we reserve the right to charge for any missing parts or items. If you are concerned that your delivery doesn’t match your order, please contact us immediately.
Yes, but please contact us before placing the order for the approval
In all cases, please make sure to notify us of any damage or missing parts within 7 days of delivery. Please send us photos and keep the original boxes and all protective packaging material. Reach out to us at [email protected] and we’ll make things right.
It’s easy! Browse our website, add your desired items to the cart, and follow the checkout process.
We accept major credit cards and debit cards. Secure payment is our priority.
Absolutely. We use secure encryption to protect your personal and payment information.
Yes! Once your order is shipped, you’ll receive a tracking number to monitor the delivery status.
RETURNS AND EXCHANGES
We are committed to doing everything we can to ensure you are happy with your order. Our return policy allows for returns within 30 days of receiving your order. Check our Returns & Refund page for details.
Visit our Returns & Refund page for step-by-step instructions on returning items.
TROUBLESHOOTING
There are several possible reasons why a thermostatic shower may not run hot enough when first installed, including:
Hot water supply temperature:
1. The hot water supply temperature may be too low to heat the shower to the desired temperature. This can occur if the water heater is set too low or if there are other issues with the hot water supply from the main system.
2. Operating conditions are incorrect: The shower may not be running under the correct operating conditions. For example, the hot water pressure may be too low or not balanced with the cold-water pressure, preventing the hot water from reaching the shower. Or hot & cold-water supplies are plumbed on the wrong sides of the valve (usually red and blue colors help with the right connections).
3. Blockage in the hot side of the system: There may be a blockage in the hot side of the shower system, preventing hot water from flowing to the shower. This can occur if there is a buildup of sediment or debris in the pipes or if there is a blockage in the shower valve itself.