Return

SkuaBrass.com does everything we can to ensure that you receive the product you ordered in perfect condition. Please review the following guidelines on how we can help you in the event that you changed your mind, or something went wrong.

Feel free to contact us at [email protected].

How to get started

If your order already shipped and it is returnable, we must be contacted within 30 days of delivery to begin the returns process. You are responsible for return shipping costs. Returns incur a restocking fee of 20%, due to manufacturer charges. We can only accept returns if we receive it back in resalable condition, i.e. the product box was unopened, and the product and original protective packaging remain fully intact. Products must be shipped back, traceable and insured, similar to the way we shipped them to you. We cannot be held responsible for any damage or loss along the way.

Cancellations

You may cancel your order and receive a full refund within 24 hours of your purchase, so long as a BOL hasn’t been created and the order hasn’t shipped. You will be responsible for contacting us for a cancellation request. Once an order is processed or shipped, the terms of our Returns Policy will apply.

Any cancellation requests made after 24 hours cannot guarantee your request will be granted due to our expedited processing.

Please Note: Our warehouse works fast, and orders are often already packed up, shrink wrapped on pallets, and loaded on FedEx trailers before a tracking number is uploaded to you. In many cases becomes impossible to locate your box and stop the shipment. Once the order is en route, it then becomes a general return under our easy 30 day return policy.

Please email us at [email protected]. A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.

*Change of Delivery Address Fee / Re-Consignment Fee – We charge $100 fee for CHANGE OF DELIVERY ADDRESS requests.

Damage Free Guarantee

Our Damage Free Guarantee ensures that you get your items in pristine condition. To assure that we can replace the damaged items free of charge, please read the guidelines below.

For the smoothest experience, we highly recommend inspecting your shipment in the presence of the delivery driver. If you find damaged items, refuse the shipment or note the damage on the delivery receipt. If you are unable to inspect it in the presence of the delivery driver but the boxes appear to be damaged, please note the damage on the delivery receipt and inspect your items as soon as you can.

In all cases, you must notify us of any damage or missing parts within 7 days of delivery. Please send us photos and keep the original boxes and all protective packaging material. Reach out to us at [email protected] and we’ll make things right.

Defects and Order Errors

If the product you receive is not what you ordered, we must be notified within 30 days of delivery. Please make sure that the product box remains unopened, and the product is fully intact. We will guide you on how to proceed. Note that we cannot be held responsible for color variations that occur due to computer screen settings and resolutions, or similar technicalities.

If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be glad to help you through the warranty process, but we do not offer our own warranty for manufacturer defects.

Please note that under any circumstances, we are not responsible to compensate for plumbing expenditures, or any other costs or losses beyond the cost of the product and shipping. Similarly, we cannot be held responsible if the product you ordered does not meet your required specs or local building code. Please do your due diligence in advance.

Products that have been installed cannot be returned to SkuaBrass.com under any circumstances.

Missing Orders

There are some orders, particularly of smaller products, that do not require a signature upon delivery. SkuaBrass.com will always notify you when your order has shipped and provide you with tracking information. Please remain up to date on your order’s progress and retrieve it promptly upon delivery.

If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. Most likely, there was a misunderstanding or misplacement by your spouse, housekeeper, neighbor, etc. We’ll work to help you get to the bottom of it.

Unfortunately, however, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.

Disclaimer

In the event that an order cannot be processed as noted on the website, such as due to a pricing error, SkuaBrass.com reserves the right to cancel the order and issue a full refund to customer.

RETURN POLICY (30 DAYS)

NO CANCELLATIONS OR MODIFICATIONS WILL BE ALLOWED AFTER 24 HOURS OF ORDER PLACEMENT.